Privacy Policy

Thank you for choosing TWICO. We value you, respect your privacy, and work hard to protect your personal information. This Privacy Notice explains how we collect, use and protect your personal information.

What information do we collect?

TWICO collects personal information about you from information you provide to TWICO or our agents on applications and in other communications (such as your name, address, telephone number, email address, birth date and social security number); information from your transactions with us (such as your payment history, billing address, underwriting and claim documents, telephone or voice recordings); and information from non-affiliated companies (such as your claims history, credit reports or consumer history, driving history, civil court records, arrest records, or accident history). We may review insurance claims information and other loss information reports, and we may also obtain medical or financial information to adjust some claims. TWICO will collect personal information only in accordance with applicable laws or regulations or in response to your request for a product or service from us.

How do we protect your information?

TWICO maintains physical, electronic, and procedural safeguards designed to protect your personal information. Only authorized employees, insurance agents and administrators are permitted to have access to that information. Access is restricted to those individuals who need to use that information to provide products or services to you.

What Information we may disclose and To Whom We May Disclose

We do not sell your information to anyone. We do not disclose any personal information about our customers or former customers, except as permitted by law. TWICO may disclose the information about you to our agents, affiliates and third-parties in order to deliver products and services to you, provide customer service, handle claims, protect against fraud, review claims history or administer your policy. Our business partners are legally bound to protect your nonpublic personal information. We also may disclose information to credit bureaus, or in response to requests from law enforcement agencies or state insurance agencies.

How can you contact us?

If you have questions about this Privacy Notice, you may contact us at: The Woodlands Insurance Company, 10055 Grogans Mill Rd. Suite 500, The Woodlands, TX 77380 or email customerservice@twico.com. Please include your name, address and policy number.

Changes to our Privacy Notice

We may periodically update or change this Privacy Notice. This Privacy Notice was last updated 8/23/22.